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Rest assured, we are committed to the safety of all our guests, team, and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. We continue to keep the safety and wellbeing of our customers and team at the forefront of our thinking. Our COVID-19 Policy has been developed to keep all guests informed about what we are doing in response to the COVID-19 Pandemic. If you cannot find the information you are looking for below, please email us for assistance. Blue Lake TOP 10 Holiday Park is committed to providing a safe, clean and enjoyable Holiday Park for all of our guests to holiday in over Summer.
When staying at Blue Lake TOP 10 Holiday Park, our standard terms and conditions apply except for the following changes.
Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Failing to do so, may result in your booking being cancelled.
Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.
Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.
We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives.
We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.
During peak check in times, reception may be operating with a limited number of entry. ie; a 2 in 2 out system. This is to ensure adequate social distancing and sanitising can take place in between guests.
We kindly ask that all guests holidaying at Blue Lake TOP 10 show respect to all staff by following the guidelines set out in the COVID–19 Policy. Abusive behaviour towards staff or deliberate non-cooperation will result in your booking being cancelled.
Should you have any flu or COVID–19 symptoms during your stay please self isolate and phone 0800 808 292 or outside office hours please use the after hours phone on site and speak to the Manager for further guidance.
For urgent medical advice, please phone Healthline on 0800 358 5453
If you are unwell, please stay home and get a COVID-19 test
While we’re all itching to return to our favourite holiday spots and explore a new part of New Zealand, it’s hard to feel confident during uncertain times. We understand that uncertainty and, with that in mind, have introduced a Book with Confidence Guarantee, which applies if you are no longer able to travel due to COVID-19 related developments.
The Book with Confidence Guarantee means, in certain conditions, you can:
• Change your bookings dates - please note, new rates may apply for new period dates.
• Cancel your booking without penalty, and be offered a 12-month credit. Any credit offered cannot be transferred to another party, nor can it be redeemed for cash at any time.
• Bookings made through a 3rd Party source (Booking.com, Expedia) need to be contacted directly to receive a refund as their terms and conditions will apply.
• If you are amending your booking or requesting a cancellation that is not COVID-19 related our standard terms and conditions apply.
For bookings made from 7th May 2020, the Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments and booked directly via www.top10.co.nz or directly with Blue Lake TOP 10 Holiday Park.
For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or an Alert Level change means travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to.
In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, we may provide a full refund, also with no cancellation fees.
In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
Please be aware that where your request to amend/cancel a booking was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.
Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.
If the booking was made directly with the park over the phone, by email or on the park website, you will need to contact us directly on 0800 808 292.
If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.
If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be direct to that organisation in the first instance.
If you’re not sure how you booked, please contact the park directly for assistance.
Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top10.co.nz or directly with Blue Lake TOP 10 Holiday Park, is eligible for this guarantee.
This Book with Confidence Guarantee is in place whilst the COVID-19 related Alert Levels 1 - 4 are in force in New Zealand and will be reassessed at each government authorised Alert Level change or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.
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