Park Policies

We reserve the right to charge a bond to all groups, refundable after departure if all rules are adhered to.

Reservations are a contract between Rotorua Blue Lake TOP 10 Holiday Park and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the roofed accommodation/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors.

For group bookings this means one person is ultimately responsible/liable for groups behaviour and damage. Amendments to confirmed group bookings may incur a $35.00 admin fee, per change.

A 50% deposit is required within 7 days to secure your booking.

In the event of a cancellation:

1. Deposits will be refunded 60 days prior to arrival, minus a $50 cancellation fee per unit/site.
2. 50% of the deposit is refundable between 60-30 days prior to arrival.
3. Full balance is due 30 days prior to arrival and is then completely non-refundable.
4. We also have a no refund policy once checked in.

Group bookings are considered to be four or more units/sites booked together.

Minimum stay periods may apply to weekends, public holidays and peak season.

Our tariffs are reviewed annually for the new season. Please be aware prices may change when booking in advance from one season to the next. Prices are subject to change without prior notification.

Child ages are 2 to 14 years inclusive – where child rates are offered. Children under 2 years old are free of charge.

A credit card surcharge of 2% applies to all Visa and Mastercard transactions. AMEX is not accepted by our park.

Dogs are allowed on camp sites by pre-arrangement only. No dogs are allowed in the park during Peak season (December to mid February) or public holiday weekends.

Dogs must be tied up on site at all times and can only be walked off the park.

As our holiday park is on DOC land, no pets other than dogs are allowed on the park at any time.

Please be aware that charging an electric vehicle is not permitted on our park at any time.

Please sort and place rubbish in the labelled bins provided.

There is limited/no cell phone reception on site – see the Reception if you require assistance.

There is a long range phone available for emergencies only.

Only Gas BBQ’s are allowed in the park. Please make sure all BBQ’s are safe for use and gas is turned off after use. Strictly no open flame or charcoal fires.

Fireworks are not permitted in the Park at any time.

Quiet time in the park is from 10pm – 7am.

Excessive drinking and parties are prohibited. Objectionable behaviour or excessive noise could result in you being asked to leave the park without a refund.

Children under the age of 14 years must be supervised by a parent.

We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:

• is not the person named on the reservation
• is not the person named on the credit card or not authorized to use the card
• is not able to pay for any additional charges
• may cause damage to the property of the Park or other guests
• may exhibit socially unacceptable behaviour
• is younger than 18 years and not accompanied by a parent or responsible person over that age
• is concealing a dog or other unauthorized animal

We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

Gang insignia including patches must not be worn or displayed in the park.

All caravans and campervans require a current Electrical Warrant of Fitness displayed and comply with LPG Standard (As/NZS3100). Management reserve the right to disconnect any caravan/campervan that does not have a current electrical warrant of fitness.